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Customer Support

Shawnee Area
707 W Saratoga Street
Shawnee, OK 74804

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Hours: M-F 8:30 - 5:00

Toll-Free: 800-937-1397

Allegiance Communications, LLC, owns and operates broadband cable systems in Oklahoma, Texas, Arkansas, Kansas, and Missouri. Allegiance specializes in systems that serve smaller cities and towns, bringing these advanced services to rural communities:

  • Digital Cable Television
  • High Speed Internet
  • Digital Telephone

Allegiance Communications wants to ensure that our customers have the best possible quality and service. If you have any questions regarding your account – from Billing to Technical Support, our customer service representatives are available to assist you. Most offices are open from 8:30 am to 5:00 pm Monday through Friday. If you need immediate assistance, please call the number listed above.

 

 

High Speed Internet Overusage Policy

Allegiance Communications makes every attempt to provide our customers with the best possible high speed internet product possible.  In order to ensure that all subscribers are treated fairly, our High Speed Internet products include a monthly allocation of maximum bandwidth usage. 

Users exceeding the Bandwidth/Network Traffic amounts specified for their Service Package will be charged $3.00 for each Gigabyte used in excess of their specified amount.  Customers in some areas may purchase an additional 50 Gigabytes usage per month for a flat rate of $50.00 (recurring fee).

 

New!  Monitor Your Internet Use (Defensive Driving on the Information Super Highway)

Frequently Asked Questions about  Bandwidth Usage


Monthly Bandwidth Usage Limits

Residential Service


Limited

10 Gigabytes

Small

15 Gigabytes

Standard

25 Gigabytes

Plus (Formerly Gamer)

50 Gigabytes

Home Office

25 Gigabytes



Business Service


Small Office

50 Gigabytes

Professional Office - Bronze

75 Gigabytes

Professional Office - Silver

150 Gigabytes

Professional Office - Gold

250 Gigabytes

Click here to find out more about the Allegiance Communications Acceptable Use Policy.

 

 

Understanding Your Bill

We want to make sure you understand your monthly bill, and the charges associated with your account.    Here is a detailed explanation of the different charges and items you may find listed on your bill each month.

How To Read Your Bill

 

 

Save the Stamp! 

Save TIME.  Save GAS.  Save the Hassle!

Pay your bill Online or with Auto Draft  from your bank account.  It's fast, free, easy and secure!

 

 

 

Remote and Equipment Manuals

Sometimes it is not necessary to call for tech support.  Please refer to our online library to see if the manual for your equipment is listed.  If you do not find what you're looking for, please call the number listed above for further assistance.

Remote and Equipment Manuals

 

 

 



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