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Customer Support
Shawnee Area
707 W Saratoga Street
Shawnee, OK 74804
Hours: M-F 8:30 - 5:00
Toll-Free: 800-937-1397
Allegiance Communications, LLC, owns and operates broadband cable systems in Oklahoma, Texas, Arkansas, Kansas, and Missouri. Allegiance specializes in systems that serve smaller cities and towns, bringing these advanced services to rural communities:
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Digital Cable Television
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High Speed Internet
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Digital Telephone
Allegiance Communications wants to ensure that our customers have the best possible quality and service. If you have any questions regarding your account – from Billing to Technical Support, our customer service representatives are available to assist you. Most offices are open from 8:30 am to 5:00 pm Monday through Friday. If you need immediate assistance, please call the number listed above.
High Speed Internet Overusage Policy
Allegiance Communications makes every attempt to provide our customers with the best possible high speed internet product possible. In order to ensure that all subscribers are treated fairly, our High Speed Internet products include a monthly allocation of maximum bandwidth usage.
Users exceeding the Bandwidth/Network Traffic amounts specified for their Service Package will be charged $3.00 for each Gigabyte used in excess of their specified amount. Customers in some areas may purchase an additional 50 Gigabytes usage per month for a flat rate of $50.00 (recurring fee).
New! Monitor Your Internet Use (Defensive Driving on the Information Super Highway)
Frequently Asked Questions about Bandwidth Usage
Monthly Bandwidth Usage Limits
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Residential Service |
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Limited |
10 Gigabytes |
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Small |
15 Gigabytes |
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Standard |
25 Gigabytes |
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Plus (Formerly Gamer) |
50 Gigabytes |
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Home Office |
25 Gigabytes |
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Business Service |
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Small Office |
50 Gigabytes |
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Professional Office - Bronze |
75 Gigabytes |
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Professional Office - Silver |
150 Gigabytes |
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Professional Office - Gold |
250 Gigabytes |
Click here to find out more about the Allegiance Communications Acceptable Use Policy.
Understanding Your Bill
We want to make sure you understand your monthly bill, and the charges associated with your account. Here is a detailed explanation of the different charges and items you may find listed on your bill each month.
How To Read Your Bill

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Pay your bill Online or with Auto Draft from your bank account. It's fast, free, easy and secure!
Remote and Equipment Manuals
Sometimes it is not necessary to call for tech support. Please refer to our online library to see if the manual for your equipment is listed. If you do not find what you're looking for, please call the number listed above for further assistance.
Remote and Equipment Manuals
